Cookie Policy

At Crestcare (Pty) Ltd (“Crestcare”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Cookie Policy explains what cookies are, how we use them on our website (www.crestcare.co.za), and your rights regarding their use.

Effective Date: Last Updated: October 29, 2024

1. WHAT ARE COOKIES?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They store information about your activities and preferences to provide a better user experience and help us analyse how the website is used.

2. TYPES OF COOKIES WE USE

a) Strictly Necessary Cookies
These cookies are essential for the website to function properly and ensure that you can navigate and use key features such as secure areas, form submissions, and session management. Without these cookies, certain functions on our website like logging in or using secure forms may not work.

Example cookie types:

Session management and security cookies: Used to protect user data and secure sessions.

b) Performance Cookies
These cookies collect anonymous information about how visitors use our website. They help us understand which areas are most frequently visited, track errors, and improve site functionality.

Example cookie types:

Performance and error-tracking cookies: Monitor website load times and performance to enhance the user experience.

c) Functionality Cookies
These cookies remember your choices (such as language preferences) and allow us to provide enhanced, more personalized features.

Example cookie types:

User preferences and personalization cookies: assists in ensuring that our website experience is tailored to your preferences.

d) Targeting and Advertising Cookies (Third-Party Cookies)
Crestcare uses third-party cookies from marketing and analytics providers to track user behaviour and assess the effectiveness of our marketing campaigns. These cookies gather information about your browsing activity on our website and are used to track the effectiveness of our marketing campaigns and deliver personalised advertisements.

3. WHY WE USE COOKIES

As referred to above, Crestcare uses cookies for the following purposes:

To ensure the website functions correctly.
To analyse website traffic and understand how visitors interact with our site.
To enhance the user experience by remembering your preferences.
To track the effectiveness of our marketing campaigns and deliver personalized advertisements.

4. THIRD-PARTY COOKIES

Some of the cookies we use are from third party companies such as Google Analytics, Meta Pixel and LinkedIn Insights Tag. These cookies are utilised to provide us with web analytics and intelligence about our website. These companies use programming codes to collect information about your interaction with our website. For more information on how these companies collect and use information on our behalf, please refer to their respective privacy policies.

5. MANAGING AND DISABLING COOKIES

You can control and manage cookies in various ways. Most browsers allow you to accept or reject cookies, as well as delete them. The methods for doing so vary by browser and device. Here are links to instructions for managing cookies in common browsers: (provide links):

•   Google Chrome
•   Firefox
•   Safari
•   Microsoft Edge

Please note that if you block or delete cookies, some parts of our website may not function properly, and your experience may be affected.

6. DATA COLLECTION AND RETENTION

Cookies may collect personal information such as IP addresses and browsing history. Crestcare will not store personal information for longer than is necessary for the purpose for which it was collected. Crestcare will always process personal information in accordance with the provisions of the Protection of Personal Information Act 4 of 2013 (“POPIA”) and will take all reasonable precautions to ensure that the level of protection afforded to your personal information by any of our third-party service providers who may have access to your personal information is equal to the protection afforded by POPIA . For more information on how how we process information, please refer to our Privacy Policy.

7. YOUR RIGHTS

You have the right to:

Access personal information we hold about you.
Request correction or deletion of your personal information.
Withdraw consent for the use of cookies at any time.

For more information on your rights and how to exercise them, please refer to our Privacy Policy.

8. CHANGES TO THIS POLICY

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

9. CONTACT US

If you have any questions about this Cookie Policy or wish to exercise your data protection rights, please contact us at:

Email: info@crestcare.co.za
Phone: +27 10 023 5200
Contact Person: Ms. Madelein Nel

10. ACCEPTANCE

By continuing to browse on our website, you acknowledge acceptance of the provisions of this Cookie Policy