Hospital Facilities
SCP Radiography Services
(Tel): +27 022 482 3539
(Tel): +27 022 150 0261
Mon – Fri 08h00 – 17h30
Sat 08h30 – 12h30
24 hours standby
Hospital Pharmacy for Admitted Patients
Foreign Ground Cafe
Mon to Sun 07h00 – 20h00
-
Proof of identification (ID or driver’s license)
-
Medical aid card
-
All relevant medication
-
Towel
-
Face cloth
-
Toiletries (toothpaste, toothbrush, soap)
-
Two sets of comfortable pyjamas
-
Books and magazines
-
You own adapter to charge your cell phone
-
Leave all valuables at home or in a safe place
What to Bring With You
Visiting Hours
We love having visitors! To help ensure a restful recovery for all our patients, please adhere to our visiting hours. Your cooperation is greatly appreciated.
General Wards & ICU
10h30 - 11h30
15h00 - 16h00
19h00 - 20h00
Maternity & Newborn
9:00 - 20:00 Fathers & Partners
All visitors must please adhere to normal visiting hours.
NICU / Paediatric
No limitations for parents
Private patients are encouraged to inquire about suitable payment plans when their clinician recommends a specific procedure.
For detailed information on our payment plans, please contact us at 087 2 100 100 during regular office hours.
Alternatively, you can reach out via email at cmhinfo@crestcare.co.za
Payment Plans for Private Clients
To better meet your needs, we have designed payment plans that cater to different medical procedures. We are committed to ensuring both affordability and flexibility, making your care more accessible and stress-free.
Elective Surgery Payment Plans:
How the Payment Plan Works:
-
Start with an Enquiry: As soon as your clinician recommends a procedure, please call us on 087 2 100 100 about starting a payment plan.
-
Payment Agreement Form: You will be required to complete a Payment Agreement Form. This document clearly outlines the terms and conditions of your payment plan for complete transparency.
-
Pay a Deposit
-
Complete Payment Prior to Admission: The full settlement of the payment plan is required before your admission for the procedure, ensuring a smooth and worry-free process.
Additional Costs:
The payment plan covers your hospital expenses. However, it does not include fees for doctors, laboratories, and radiology.
What Happens If I Need to Be Admitted Before My Payment Plan Is Settled?
In the event of early admission, you will be required to settle the balance of your Payment Plan prior to being admitted. Adherence to the payment plan terms is vital to prevent legal action.
Cancellation Policy:
In the rare event your procedure is indefinitely cancelled, rest assured that any payments made will be swiftly refunded.
Maternity Payment Plans:
How the Payment Plan Works:
-
Start with an Enquiry: As soon as your pregnancy is confirmed, please call us on 087 2 100 100 about starting a payment plan.
-
Payment Agreement Form: You will be required to complete a Payment Agreement Form. This document clearly outlines the terms and conditions of your payment plan for complete transparency.
-
Pay a Deposit
-
Complete Payment Prior to Admission: The full settlement of the payment plan is required before your admission for the procedure, ensuring a smooth and worry-free process.
Additional Costs:
The payment plan covers your hospital expenses. However, it does not include fees for doctors or laboratories.
What Happens If I Need to Be Admitted Before My Payment Plan Is Settled?
In the event of early admission, you will be required to settle the balance of your Payment Plan prior to being admitted. Adherence to the payment plan terms is vital to prevent legal action.
What Happens If I Deliver at a Different Hospital?
If you deliver at a different hospital, any payments made will be promptly refunded upon notification, or transferred to the other hospital, as per your preference.
What Does the Payment Plan Cover?
-
Normal delivery and 24 hours of post-delivery care.
-
Caesarean delivery and 72 hours of post-delivery care.
-
A Baby Briefcase.
-
The initial deposit and 5 monthly payments.
Your Patient Rights & Responsibility:
It is your right and responsibility as a patient to discuss fees beforehand with any service provider. Being informed will help you anticipate and understand all potential costs associated with your care.
Private Patients
To ensure your peace of mind, we are committed to delivering transparent and comprehensive details regarding all medical costs.
Understand the Difference Between a Cost Estimate and a Final Bill:
Depending on the specific procedure, the billing could be a set fee or a provisional estimate.
There are instances when providing a fixed fee upfront might be challenging. This is due to the unpredictability of certain factors such as theatre time, medication quantity, or the surgical materials required. In such situations, we'll furnish you with a well-informed estimate.
Upon discharge, we'll finalise the bill based on the actual services rendered. Should the final amount vary from the initial estimate, you may either receive a reimbursement or be requested to cover the difference.
We are committed to transparency and will guide you every step of the way.
Service Provider Costs & Co-Payments:
It is essential to understand different service providers will bill you independently from the hospital. The hospital cannot be held responsible for these fees. These service providers may include pathology (blood analysis), radiology, allied medical services (physiotherapy, occupational therapy, dietician) and anaesthetists.
Does Hospital Authorisation Guarantee Payment?
Please note that while obtaining authorisation is necessary for admission, it doesn't guarantee complete payment by medical aid.
There may be instances where payment can be partial or declined for various reasons. In such cases, we'll keep you informed and may request you liaise directly with your medical aid. If there's a valid reason for non-payment, we kindly ask for your understanding in settling the account.
Remember, it is ultimately your responsibility to ensure your account is settled in full. We appreciate your cooperation and are here to assist you every step of the way.
Medical Aid Patients
Please secure authorisation from your medical aid before admission to ensure a smooth and hassle-free hospital stay. If you need assistance or have any questions about this process, our staff are here to help.
Obtaining Authorisation:
A PDF containing the hospital and procedure codes will be forwarded through LogBox when your admitting doctor initiates your admission process. Use the codes on this PDF to obtain authorisation from your medical aid. The authorisation will detail the procedure you'll undergo and the duration of your stay approved by your medical aid.
Extending Your Hospital Stay
If you need to extend your stay beyond the initial approved duration, the hospital will obtain the additional authorisation for you. Once you are discharged, the hospital will forward your account to your medical aid within 60 hours.
Service Provider Costs & Co-Payments:
It is essential to understand different service providers will bill you, or your medical aid, independently from the hospital. The hospital cannot be held responsible for these fees. Occasionally, there may be situations where co-payments arise if a service provider's charges deviate from the medical aid's approved tariff. These service providers may include pathology (blood analysis), radiology, allied medical services (physiotherapy, occupational therapy, dietician) and anaesthetists.
Your Patient Rights & Responsibility:
It is your right and responsibility as a patient to discuss fees beforehand with any service provider. Being informed will help you anticipate and understand all potential costs associated with your care.
What is LogBox?
LogBox is an app that solves the problem of having to complete patient forms and questionnaires each time you visit a healthcare provider or hospital.
The app allows you to fill out your information once and share it securely with healthcare providers and hospitals. It is also integrated with Crestcare's hospital information system and simplifies the hospital admissions process for patients.
Hospital Admission
Once your doctor decides that you need to be admitted to Crestcare Malmesbury, they will initiate the admissions process using LogBox.
STEP 1: Notification Email
You will receive an email notification from LogBox, indicating that an admission has been scheduled for you at Crestcare Malmesbury.
Attached to this notification, you'll find a PDF with hospital codes. Use these codes to obtain authorisation from your medical aid provider. You will need this authorisation number to complete step 3.
STEP 2: Accessing LogBox
If you haven't previously set up LogBox, this is the time to do it. You can download the LogBox app or access it via a web browser. The notification email will provide a link for direct access.
STEP 3: Verification & Hospital Questions
Once inside LogBox, you'll need to:
-
Input your hospital authorisation number that you received from the medical aid.
-
Verify your demographic details.
-
Complete the hospital-specific questions.
STEP 4: Confirmation of Pre-admissions
After you've verified your details and completed all necessary steps on LogBox, you'll receive a notification confirming the completion of the pre-admission process.
STEP 5: Final Notification
You'll then receive another notification, confirming that your details have been successfully shared with Crestcare Malmesbury.
STEP 6: Day of Admission
Remember to bring along:
-
Your ID document.
-
Medical Aid Card (if applicable).
-
The authorisation number you received from your medical aid provider.
If, at any point, you face issues or have questions, please visit our friendly admissions staff who will assist you. Alternatively, you can reach out to the LogBox support team at support@logbox.co.za.